Privacy Policy

1. Introduction

Welcome to Flowfriendly OÜ (hereinafter referred to as "we," "us," or "our"). We are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and applicable Estonian laws. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or business.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

• Personal Identification Information: Name, email address, phone number, postal address, etc.
• Financial Information: Bank account or payment card details for transaction purposes.
• Technical Data: IP address, browser type, device information, and cookies used to track your interaction with our website.
• Usage Data: Information on how you use our website, services, or products.
• Marketing and Communications Data: Your preferences in receiving marketing materials and your communication preferences.

3. How We Use Your Data

We process your personal data for the following purposes:

• To Provide Our Services: To fulfill contracts, provide customer support, and manage payments.
• To Improve Our Services: Analyze your usage to enhance functionality and user experience.
• Marketing Communications: With your consent, we may send you promotional content and updates.
• Legal Obligations: We may process your data to comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process personal data on the following grounds:

• Performance of a Contract: To provide you with our products and services.
• Consent: For marketing communications and other specific purposes where you have given explicit consent.
• Legal Compliance: To fulfill obligations under the law.
• Legitimate Interest: For legitimate business interests, such as improving our services.

5. Sharing Your Information

We may share your personal data with:

• Service Providers: Third-party service providers who assist us with payment processing, data storage, marketing, etc.
• Legal Authorities: If required by law, to comply with legal obligations or to protect our business.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your personal data will be deleted or anonymized.

7. Your Data Protection Rights

Under the GDPR, you have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Ask us to limit the processing of your data.
• Right to Object: Object to the processing of your data based on legitimate interests or direct marketing.
• Right to Data Portability: Request that we transfer your data to another organization or to you.

To exercise these rights, please contact us at: info@flowfriendly.com

8. Cookies

We use cookies to improve the functionality of our website and enhance your user experience. Please refer to our Cookie Policy for detailed information.

9. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or damage.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Flowfriendly OÜ
Address: Mulla 2 57-A, 10611 Tallinn, Estonia
Email: info@flowfriendly.com
Phone: +49 1576 20489704